Who we are

Suggested text: Our website address is: https://maisondolive.gr.

General

The COMPANY created this website with the sole purpose of serving its customers. The website www.maisondolive.gr is simple and user-friendly, designed to meet the specific needs of each user. To best serve you, our customer, it is important for you to understand that you need to provide us with specific information regarding the processing of your order, and this information is safeguarded by us. This Privacy Statement and its accompanying Terms and Conditions of Use of this website describe the method of collecting data from the website www.maisondolive.gr, the use of this data by us, and the terms and conditions of use of this website. This Privacy Policy also describes how we use, disclose, and protect your personal data, the choices you have regarding your personal data, and how you can communicate with us. It is noted that our online store fully and without deviation complies with the applicable law as shaped by the General Data Protection Regulation 2016/679/EU and the current national and European legislative and regulatory framework for the protection of personal data. For any questions regarding this Privacy Policy, as well as any issues related to the processing of your Data and the exercise of your rights, you can contact us at +30 211 7353912 or via the communication email maison.olives@gmail.com

What are personal data?

The term “personal data” refers to information about natural persons, such as full name, postal address, email address, contact telephone number, etc., which identify or can identify your identity, hereinafter referred to as “Personal Data or Data

What is the Processing of Personal Data?

Any act or series of acts performed, with or without the use of automated means, on personal data or sets of personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Is it mandatory to provide your Data?

The provision of Data to the Company is necessary to achieve the purposes outlined in this Privacy Policy. Specifically, for the execution of the contract, the sale, and any transaction through the online store, as well as to place orders for the company’s products, disclosure of certain personal information by the customer is required and absolutely necessary and appropriate for the intended purpose. When placing an order, the mandatory information requested will include the email address, login password for accessing the user’s account on the online store, and subsequently, the full name, shipping address of the products, billing address of the order (if different from the shipping address), billing details (in case payment by invoice is selected), a contact telephone number, your email address, and in cases where payment is made by credit/debit card, the card number, expiration date, and the three-digit security code. Additionally, you will be asked for the necessary personal information for accepting cookies according to our marketing and product promotion tools (newsletter), which, if provided, is considered as your consent for this specific purpose. You can revoke this consent at any time by requesting not to receive newsletters from our company. For any information, complaint, or clarification, please contact our store at the customer service phone number +30 211 7353912 or via email: maison.olives@gmail.com. Your provision of personal data means that you consent to the use of this data by our company’s employees and authorized partners for the purposes mentioned above. www.maisondolive.gr requires its employees and website administrators to provide users-customers with the level of security described in this Privacy Policy. Every order processing requires the collection of personal data for delivery or reservation of an order. Any document, record, or element certifying and declaring the identity of the customer remains strictly confidential and is controlled only by the responsible department and the authorized employees and partners of www.maisondolive.gr . Under no circumstances can www.maisondolive.gr share your personal data with others without your prior consent, except if required by law or through a court decision. Please note that under specific conditions, the collection, use, and disclosure of your personal data collected online without your prior consent may be permitted or required by law (for example, in the case of a court decision).If you refuse to provide the information marked as mandatory on the Websites, it will be impossible to achieve the main purpose of collecting this data, and, for example, it may be impossible for the Company to fulfill the sales contract.

How we use your Data

We want to provide you with the best possible shopping experience. To achieve this, it is necessary for us to have a complete picture of you by combining the Data we have collected. Data protection legislation allows us to do the above within the framework of our legitimate interests and the need to understand our customers in order to provide them with a high level of service. If at any time you wish to change the way we use your Data, you will find details below in the chapter about your rights. In cases where data processing is carried out by third parties, they are contractually committed to confidentiality and the protection of your Data and perform tasks strictly necessary to achieve the purposes strictly related to the execution of the contract and the services of our online store.

Below you will find details on how we use your Data and why:

• For product orders: The Company processes your Data to fulfill its contractual relationship, to process product orders, to provide customer service, to comply with legal obligations, to assert, defend, or exercise legal claims. If we do not collect your Data when completing the order, we will not be able to process your order and comply with our legal obligations. Your Data may need to be transferred to third parties for the procurement or delivery of the product or service you have ordered. Additionally, we may retain your Data for a reasonable period to fulfill our contractual obligations, such as product returns, as provided by relevant legislation.
• For creating a User Account: The Company processes your Data to provide you with account functionalities and to facilitate product purchases.
• For communication: The Company uses your Data to respond to the requests/questions you submit, refund requests, and/or complaints. The information you share with us enables us to manage your requests and respond to you in the best possible way. We may also maintain a record of your inquiries/requests to better serve any future communication. We do this based on our contractual obligations to you, our legal obligations, as well as our legitimate interests in providing you with the best possible service and being able to improve our services based on your personal experience.

For sharing information about our products and services, as well as for other promotional purposes – Sending newsletters/offers: With your consent, we will use your personal data, preferences, and transaction details to inform you via email, internet, telephone, and/or social media about relevant products and services, including personalized offers, discounts, etc. Of course, you have the option to withdraw this consent at any time.

For what purpose do we process your data?

Specifically, we may need to contact you regarding: (i) the delivery of your order to your location, managing the sale of products, and executing the order, (ii) confirming and identifying the customer in any necessary case, (iii) new or alternative products offered by our store (newsletter), (iv) special discounts of our online store, (v) offers and news from our company. You have the option to choose whether or not to receive such communications from our online store www.maisondolive.gr  by sending your request via email to maison.olives@gmail.com . www.maisondolive.gr does not distribute to any other organization or partner not affiliated with www.maisondolive.gr the email addresses, or any other information concerning its users and customers. We remind you that the lawful basis for processing your data is primarily the performance of the contract and the delivery of the products by fulfilling the contractual obligations, your consent where required following explicit and clear prior information, and the obligations of our company arising from the law (e.g., tax legislation, legislation for e-commerce). Your personal data, disclosed to the responsible bank (e.g., credit card number), are deleted from our database immediately after the completion of your order, thus ensuring even greater security. In any case, the use of your personal data is done with absolute security as we comply with the GeoTrust Quick SSL Premium online transaction security protocol.

Who are the recipients of your Data – How is your Data disclosed?

Access to your Data is strictly limited to the necessary personnel of the Company, who are bound by confidentiality and the companies or third-party service providers cooperating with us, who process your Data as Data Processors on our behalf and in accordance with our instructions. When we use third-party service providers, we enter into agreements obligating them to implement appropriate technical and organizational measures to protect your personal data. Furthermore, we only provide them with the information they need to perform their specific services, they can only use your Data for the exact purposes specified in our contract with them, we work closely with them to ensure that your privacy is respected and protected at all times, if we stop using their services, any of the data they hold will be deleted or anonymized. Our Data Processors have agreed and contractually committed to the Company: (a) to maintain confidentiality, (b) not to disclose your Data to third parties without the Company’s permission, (c) to take appropriate security measures, (d) to comply with the legal framework for the protection of personal data, especially Regulation 979/2016/EU (GDPR).

For how long do we retain your data?

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy (unless a longer retention period is required by applicable law). Generally, this means that we will retain your personal data for as long as you have an account with our Company. Regarding your Personal Data related to product purchases, we retain this data for a longer period to comply with our legal obligations (such as tax and commercial laws and for warranty purposes). At the end of this retention period, your data will be fully deleted or anonymized, for example by aggregation with other data, so that it can be used in a non-identifiable way for statistical analysis and business planning. www.maisondolive.gr  allows its users to correct, change, complete, or delete data and information provided on www.maisondolive.gr . If you choose to delete information, www.maisondolive.gr  will act to delete this information from its files immediately. To protect the user’s protection and security, www.maisondolive.gr  will attempt to ensure that the person making the changes is indeed the same person as the user. To access, change, or delete your personal data, to report problems with the operation of the website, or to ask any question, please contact the online store by phone at +30 211 7353912 or via email at maison.olives@gmail.com . Please note that we will do our best to protect your personal data, but the protection of your password to access our website also depends on you.

What are your rights?

You have the right to access your personal data. This means that you have the right to be informed by us if we are processing your data. If we are processing your data, you can request to be informed about the purpose of the processing, the type of data we hold, to whom we give it, how long we store it, whether automated decision-making is taking place, as well as your other rights, such as correction, deletion of data, processing limitation, and submission of a complaint to the Data Protection Authority. You have the right to correct inaccurate personal data. If you find that there is an error in your data, you can request us to correct it (e.g., correction of name or updating of address change).You have the right to deletion/right to be forgotten. You can ask us to delete your data if it is no longer necessary for the above-mentioned processing purposes or if you wish to withdraw your consent if this is the only legal basis. You have the right to data portability. You can ask us to receive your Data in a readable format that you have provided or to request us to transfer it to another controller. You have the right to restrict processing. You can ask us to restrict the processing of your Data for as long as your objections to the processing are pending. You have the right to object to and withdraw your consent to the processing of your Data. You can object to the processing of your Data, and we will stop processing your Data if there are no other compelling and legitimate reasons that override your right. If you have consented to the collection, processing, and use of your personal data, you can withdraw your consent at any time with future effect. Opting out of Marketing Communications. You can choose not to receive Company’s marketing communications by changing your preferences in your user account (my profile). You can also choose not to receive marketing communications by changing your email subscriptions. Alternatively, you can contact us at tel. +30 211 7353912 or email: maison.olives@gmail.com

Where can you appeal if we violate the applicable law on the protection of your Personal Data?

You have the right to lodge a complaint with the Hellenic Data Protection Authority (postal address: Kifisias 1-3, Postal Code 115 23, Athens, telephone: 210. 6475600, email address: contact@dpa.gr ), if you believe that the processing of your Personal Data violates the applicable national and regulatory framework for the protection of personal data.

Cookies

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