Terms and Conditions

Introduction to the online store – General terms of use.

The www.maisondolive.gr  is the online store for the sale of products via the internet, owned by Maison d’ Olive – ARCO PRIME GROUP & SIA  LIMITED PARTNERSHIP /LP (hereinafter “The Company”), with commercial registry number ΓΕΜΗ: 172602101000 (EUID: ELGEMI. 172602101000).

Company Activity: Wholesale-Retail Trade of Food Hygiene Products (Retail trade of other foodstuffs P.D.K.A., by correspondence or via the internet)

Company Headquarters Address: Xanthippou 7-9, 10675 Athens, VAT Number: 802230872 Tax Office: D’ ATHENS.

Contact Email: maison.olives@gmail.com, Customer Service Phone number: +30 2117353912

The use of our online store and the completion of your purchases through it, are determined and governed by the following terms and conditions. Before entering and using the online store www.maisondolive.gr, please read carefully and ensure that you understand and agree to the terms, rules, statements, and conditions, as your further use and browsing of the website www.maisondolive.gr imply your explicit and unconditional consent and acceptance, therefore.Some of the photographs in the catalog have been taken on behalf of www.maisondolive.gr by a professional photographer and constitute its intellectual property. The staff of www.maisondolive.gr strives daily to ensure that the photographs are up to date. However, there is a possibility that some photographs may depict older collections or labels. Although our primary concern is to provide customers of www.maisondolive.gr with complete, accurate, and precise information, there may be some typographical or technological errors in this content (e.g., typographical errors, omissions, inaccuracies). This content may relate to prices and availability, as well as products that are outdated. The Company reserves the right to correct this content even after ordering products and may also change or update information without prior notice. For these reasons, the Company apologizes for any inconvenience that may be caused by such errors.

Payment and shipping Methods

1. Payment methods

To facilitate and accommodate all customers wishing to make purchases from our online store, MAISON D’OLIVE – ARCO PRIME GROUP & SIA LIMITED PARTNERSHIP offers the following alternative payment methods:

  1. ATHENS – ATTICA 
    • Payment by credit card or debit card.
    • PayPal account.
    • Bank transfer prior to shipment to one of the following corporate accounts, payable to ARCO PRIME GROUP & SIA LIMITED PARTNERSHIP. Any potential bank transaction fees are the responsibility of the depositor.
      • NBG (NATIONAL BANK OF GREECE)
        IBAN: GR4301106690000066900770463
        SWIFT/BIC ETHNGRAA
      • ALPHA BANK
        IBAN: GR9601401460146002002038727
        SWIFT/BIC CRBAGRAA
      • EUROBANK
        IBAN: GR4202602340000400201896120
        SWIFT/BIC EFGBGRAA
      • PIRAEUS BANK
        IBAN: GR6101715610006561165882885
        SWIFT/BIC PIRBGRAA
  2. Other areas and cities of Greece and rest of the world, except those mentioned above:
    • Payment by credit card or debit card.
    • PayPal account 
    • Bank deposit prior to shipment to one of the following bank accounts, payable to ARCO PRIME GROUP & SIA LIMITED PARTNERSHIP. Any potential bank transaction fees are the responsibility of the depositor.
      • NBG (NATIONAL BANK OF GREECE)
        IBAN: GR4301106690000066900770463
        SWIFT/BIC ETHNGRAA
      • ALPHA BANK
        IBAN: GR9601401460146002002038727
        SWIFT/BIC CRBAGRAA
      • EUROBANK
        IBAN: GR4202602340000400201896120
        SWIFT/BIC EFGBGRAA
      • PIRAEUS BANK
        IBAN: GR6101715610006561165882885
        SWIFT/BIC PIRBGRAA

2. Shipping Methods & Timeframe

Shipping Methods & Timeframe: 1 to 3 working days by courier after order completion. For any delays due to the workload of the courier, our company has no responsibility.

For shipments within Greece

FREE shipping for purchases over 120euros.

  1. ATHENS – ATTICA 
    • By courier: The order will be processed within three working days from the receipt of the order. SHIPPING COST: 7 EUROS. FREE shipping throughout Greece for purchases over 120€.
    • By pickup from Maison d’ Olive store, Xanthippou 7-9, 10675 Kolonaki, tel: 211 7353912: The order pickup with cash on delivery payment can be made  during the store’s operating hours. In the case of cash on delivery, the customer must provide their mobile phone in the contact form in the shopping cart. Alternatively, order pickups with payment by debit or credit card in advance are permissible within 7 days. Operating hours are listed on the website www.maisondolive.gr.
  2. Other areas and cities in Greece except from the above:
    • By courier: The order will be processed within three working days from the receipt of the order. SHIPPING COST: 14 EUROS.

For shipments outside Greece

  • Via DHL courier
    The courier compares two different types of weights. The first type is the actual, gross, or total weight of your shipment, including packaging and pallets. In simple terms, it’s the weight of the entire shipment, usually expressed in kilograms (kg). The second type of weight is the volumetric or dimensional weight (the volume of your cargo). It’s also expressed in kilograms but is based on the dimensions of your shipment (length, width, and height in centimeters), to which a density factor is applied.

In any case the goods are transported at the customer’s risk and expense. Arco Prime Group & Sia EE – Maison d’ Olive – is not liable for damages to the products that result from the courier’s fault. For all orders placed by 14:00 (2:00pm), deliveries to the courier company are made between 2-5 business days. NON-DELIVERY DUE TO CUSTOMER FAULT: If delivery within the time limits specified in the preceding paragraph is not feasible due to the customer’s fault, then Arco Prime Group & Sia Limited Partnership – Maison d’ Olive – is not liable for their suitability for consumption. The cost is stated on the website in the shopping cart and is made known before payment.

Pre-orders
Pre-order products are delivered to the carrier between 5-7 days after your order.

Inability to deliver due to force majeure

In the event of unforeseen circumstances such as extreme weather, strikes, or server issues preventing the timely delivery of products, we’ll notify you via email. You’ll then have the opportunity to let us know if you still wish to proceed with your order under these conditions.

3. Minimum Shelf-Life Date of Sold Products

The minimum shelf-life date of the products sold through our online store is provided upon delivery or indicated on the product packaging. Customers can expect products to have a reasonable shelf life upon receipt. For specific inquiries regarding the shelf life of individual products, customers can contact our customer service team at maison.olives@gmail.com  or by phone at +30 2117353912.

Rights of protection and privacy

1. Limitation of Liability

We do not provide a guarantee of product availability as displayed in the online store. However, we inform interested customers based on the data we maintain regarding availability or unavailability. In case of changes in this information, we undertake to promptly inform the customers about the non-availability, and in this case, we do not assume any further liability. The Company is only liable for gross negligence and intent, in the event of delays in the delivery of ordered products and for information provided by itself or services provided through its website. The online store provides the content (e.g., information, names, photos, illustrations), products, and services available through the website as they are. The Company’s online store is not responsible for any technical issues that users may encounter when attempting to access the website or during their visit, related to the operation or compatibility of their infrastructure with the use of the website. Also, the Company is not liable for any acts or omissions of third parties, especially unfair interventions by third parties in products and/or services and/or information provided through its online store. Where this website contains links to third-party websites, www.maisondolive.gr  is not responsible for the content of these pages, nor for any damage or loss that may arise from their use, as visitors access them solely at their own choice and responsibility. The Company provides these links on its online store solely for the convenience of using the online store, and their use is not mandatory for the visitor/customer, and the fact that they are included in the online store does not imply that the Company approves or accepts their content. In no event shall the Company be liable civilly or criminally for any damages (positive, special, or consequential, including but not limited to, loss of profits, data, foregone profits, monetary satisfaction, etc.) that a visitor to the online store or a third party may suffer due to issues related to the operation or non-operation and/or use of the website and/or inability to provide services and/or products and/or information provided by it, and/or due to any unauthorized interventions by third parties in products and/or services and/or information provided through it.

2. Intellectual Property Rights

All content of the online store, including trademarks, logos, images, graphics, photographs, designs, texts, etc., constitute the intellectual property of the COMPANY and are protected by the relevant provisions of Greek law, European law, and international conventions, or the intellectual property of third parties for which the COMPANY has obtained a license for its exclusive use and for the operation of the online store. Any reproduction, transmission, or creation of derivative works based on this content, or misleading the public about the real provider of the online store, is prohibited. Reproduction, republication, uploading, announcement, dissemination, or transmission, or any other use of the content in any way or medium for commercial or other purposes is only allowed with the prior written consent of the COMPANY or any other rights holder. Modification of the website and its elements, or reproduction, publication, distribution, or any other use of the website and its elements for any public or commercial purpose, is prohibited unless otherwise permitted herein.The names, images, logos, and distinctive features that describe the online store with the trademark Maison d’ Olive or the products or services of the COMPANY or third parties, are proprietary elements of the COMPANY or the respective third parties, protected by the relevant trademark laws. Their use in the online store does not grant any license or right to use them by third parties under any circumstances.”

3. User Obligations

The user/customer agrees and undertakes to use the services, information, and data of the online store for personal and private use only and exclusively for lawful purposes, in a manner that does not restrict or hinder its use by third parties. The visitor is obliged to use the website in accordance with the law, good morals, and the present terms and conditions, and not to engage in actions or omissions that may cause damage or malfunction to it or affect or endanger the provision of services of www.maisondolive.gr . The user is obligated not to use the online store with the trademark Maison d’ Olive for:

  • Sending, publishing, emailing, or transmitting in any other way any content that is illegal for any reason, causes illegal insult and damage to the COMPANY or any third party, or violates the confidentiality or privacy of any person.
  • Sending, publishing, emailing, or transmitting in any other way any content that offends moral standards, social values, minors, etc.
  • Sending, publishing, emailing, or transmitting in any other way any content for which users do not have the right of transmission according to the law or current agreements (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements),
  • Sending, publishing, emailing, or transmitting in any other way any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any kind,
  • Sending, publishing, emailing, or transmitting in any other way any material containing software viruses or any other codes, files, or programs designed to interrupt, cause damage, destroy, or equip the operation of any software or computer hardware,
  • Intentional or unintentional violation of applicable laws or regulations,
  • Harassment of third parties in any way,
  • Collecting or storing personal data about other users.

4. Periodic Changes

The www.maisondolive.gr  continually expands, updates, and improves its website, as well as the products and services related to it. Consequently, it will also update the current policy. We recommend that you regularly review this process to stay informed about any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.

5. Return Policy

The COMPANY, committed to enhancing the E-Commerce experience, provides you with the convenience of direct interaction with its products through comprehensive descriptions on its pages. This allows you to explore and engage with the offerings quickly and effortlessly from your computer screen. To underscore the advantages of online shopping in our everyday transactions, we outline below the terms and conditions for returning both defective and non-defective products.

A. Returns of products due to delivery error or defect

In cases that products are delivered other than those sold, in kind or quantity, or lack a property that has been previously agreed upon in writing with the COMPANY, the customer returns the products for inspection and identification of the error. In this case, the return costs of the products to the company, as well as the forwarding costs to the customer, are borne by the COMPANY provided that the recommended return method by the company is followed, namely by the cooperating transport company and after prior communication with us at the telephone numbers and the email address provided. Returns are accepted only when the products to be returned are in the same condition as when you received them, without the packaging being violated or damaged, or having been opened in any way, and bear all the elements and characteristics with which they were delivered (e.g., labels, etc.). Therefore, it would be good on your part to carefully check the intactness of their packaging at the time of delivery. The product can be returned even if its packaging has been opened, if a defect is found within its content that does not correspond to the nature of the product sold and does not result from the consumer’s misuse or violation of the product’s usage instructions in its content. In any case, the return of the product for replacement must be made together with all the documents accompanying the product (e.g., invoice, retail receipt, etc.) and the product must not have been removed from its packaging. After the return of the products, an inspection of the reported defect is carried out, and then communication is made with the customer at the contact details provided by him for informing him about the results of the inspection. If the defect or error is confirmed, and it can be replaced with the product of the order or with another product of the customer’s choice, the replacement is made; otherwise, the transaction is canceled in case of unavailability of the same item with another new product of equivalent quality and price, within a reasonable time for replacement. For more information/clarifications, please contact our store on the website www.maisondolive.gr  or via email at maison.olives@gmail.com . In case of cancellation of the transaction, the refund of the initial purchase amount is made in the same way as the initial payment made by the customer to the COMPANY. Specifically, in case of payment via credit/debit card, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction, and the Bank will subsequently proceed with any action provided for in the contract it has drawn up with the customer, without any further liability on the part of the COMPANY. Following this notification, the COMPANY bears no responsibility for the time and manner of executing the reversal, which is regulated by the aforementioned contract. In the case of cash payment, the refund will be made by depositing it into your bank account, after prior communication with our company via telephone and email; otherwise, the customer will bear the cost for any other refund method.In the case of payment by bank transfer, the refund will also be made by bank transfer to the customer’s account. In the event that the products are returned damaged or incomplete, the Company has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally and without further notice proceed to a full or partial set-off of its claim against the customer. For any information or communication with our company, you can reach us at the phone number +30 211 7353912, or at the email maison.olives@gmail.com .

6. Privacy Policy – Protection of Personal Data

Please read the Privacy Policy here.